In the event, a refund is issued to a customer that would result in a negative balance, the refund will be pending until the Contracting Party’s balance is repaid and the refund amount is available.

However, we reserve the right, under certain pre-approved circumstances, to allow a Contracting Party to temporarily have a negative balance. This allowance will only be available on a case-by-case basis, and only after express approval is given, taking into consideration the past track record of settlements and good standing of the Contracting Party. Even in this exceptional situation, in no circumstances will a negative balance below minus 500 EUR be allowed.

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