When withdrawing EUR, it can take between 1 to 2 business days from the withdrawal being initiated from your HOLD account for it to arrive into your bank account.

Delays can occur if:

  • Your daily withdrawal limit has been exceeded. Please refer to Fees & Limits.

  • The funds are not being withdrawn to a bank account in your name.

  • Your bank holds the funds for whatever reason.

When withdrawing cryptocurrency, as a general rule it can take up to 20 minutes for the funds to reach your external wallet address from your HOLD account.

Delays can occur if:

  • The wallet address to which the funds have been sent have been identified as risky based on AML screening checks.

  • The underlying blockchain for the cryptocurrency is experiencing delays.

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