Tips for a successful payment when using an exchange:

  • Consider withdraw fees.

When withdrawing from an exchange, withdraw fees might be applied on the amount that you are withdrawing, please make sure that the final amount that you will be sending isn't less (due to the fee) than the one requested for the order, or it will result on an underpayment.

Always confirm the final value that it will be sent matches the one requested for the order, before proceeding with the withdraw.

  • Exchanges may take some time to process your withdraw.

When you try to pay through an exchange, your transaction may suffer additional delays. This could mean that your payment will not reach us in time. If we are not able to detect your transaction within 1 hour and confirm it within 2:30 hours, a refund will be automatically triggered.

When in doubt, we're always to help!

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