When an agreement on the refund is reached, the merchant will initiate the process and you will receive the agreed amount of the payment. The network fees will be subtracted from the final amount and the amount is transferred in crypto and corresponds to the agreed amount in fiat, converted using the exchange rate fixed at the time you provided the refund address.

The merchant is liable for the amount Utrust will reimburse you. Please keep in mind that we are not obliged to reimburse the fees or any other costs associated with the transaction.

Reach out to us if there's any doubt, we're always ready to help 👍

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