Refund by Merchant - When an agreement on the refund is reached, the merchant will initiate the process, and you will receive the agreed payment amount. Which is transferred in crypto and corresponds to the agreed amount in fiat, converted using the exchange rate fixed when you provide the refund address.
Refund by Utrust - Refunds can be withheld if the amount is too low. Utrust has a set of defined limits per currency and network under which refunds are deemed not doable (refer to Payment Currency configurations).
NOTE: The merchant is liable for the amount Utrust will reimburse you. Please keep in mind that we are not obliged to reimburse the fees or any other costs associated with the transaction.
If you need further assistance, feel free to contact us at [email protected]. We will be happy to help :)