There are three kinds of refunds: requested by the user, issued by the merchant and issued by Utrust (refer to Why is my bill cancelled?).

If the Merchant or Utrust cancels your order, rest assured that our Platform will automatically issue a refund.

If the funds are insufficient or the window for payment expires before the funds are confirmed, you can request a refund during the payment process. The Utrust system will automatically issue it.

In any of the scenarios, you will receive an e-mail from Utrust once the transaction is confirmed on the Blockchain, requesting your refund address.

Important Note:

  • The refund email is sent to the email associated with the bill.

  • Please be aware of double-checking the address provided to get the refund since it can't be reverted after the transaction is started.

If you need further assistance, feel free to contact us at [email protected]. We will be happy to help :)

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