You can ask for a refund directly from the merchant and they will be able to refund you through our platform.

In case your order is cancelled and you sent an amount in crypto resulting in a late-payment, rest assured our Platform will automatically detect it for you, and you will receive an e-mail from Utrust once the transaction is confirmed on the Blockchain, requesting for your refund address.

If, for any reason, you are experiencing any issue please contact us at [email protected], providing us the Order ID, and we'll be happy to help!

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