An overpayment occurs when you send more than the required amount to mark the bill as paid. Once the payment is confirmed, the funds will be transferred to the merchant.
To refund the exceeding amount, Utrust will send an email to you explaining the refund process (How to request a refund?) and asking you to provide the address to which Utrust can send the refund.
Utrust will automatically trigger the refund for the exceeding amount received, depending on the threshold (Payment Currency configurations).
Once the refund is completed, Utrust will notify you to confirm the refund.
If you need further assistance, feel free to contact us at [email protected]. We will be happy to help :)