I sent funds to the wrong address. How do I get them back?

Updated 1 month ago by Team Support

NOTE: UTRUST does not control or have access to funds in UTRUST PAYMENTS or UTRUST WALLET APP. We can not reverse or refund transactions sent to or between these addresses. Part of maintaining finality and immutability in the blockchain means that funds cannot be reversed.

The nature of cryptocurrencies means that once transactions are broadcast to the network, they are irreversible.

Once funds are sent, the only way to retrieve them is with cooperation from the receiving party, which may not always be a possibility.

For these reasons, extra caution is required for users not to send funds by mistake, or to the wrong destination. It is always recommended that users double-check all parameters of a transfer, especially the destination address, and the amount.


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