Why is my top-up pending or missing?
Top-ups will usually show up in a matter of minutes in your wallet. They may also show up as pending but this is only until the confirmation is achieved in the blockchain. However, sometimes, blockchain might experience a higher than usual load or we might be under technical maintenance. That can slow things down.
Keep in mind, different chains may have different confirmation times.
If, however, you believe your top-up is taking too long to show up, please contact our support team. We will look into your individual situation as soon as possible.