Recommended Account Security Practices
UTRUST cares about our customer's protection. Emerging payment systems and global financial transfers can be risky. Especially when parties are unknown to one another.
As a proactive measure, we encourage customers to check the following on their accounts:
- Ensure your email address is properly receiving all UTRUST communications and notifications.
- Enable 2FA (two-factor authentication) as an extra security layer. Also, make sure it is updated and functional. For further information go to What is 2-factor Authentication (2FA)?.
- Look out for phishing emails. Never trust emails that request personal or private data, or that ask you to send funds to a given address.
- Double check the URL of a page after clicking a link sent to you via email or other sources. Attackers will usually send emails with disguised links that don't send you to the page that the text itself will indicate.
To ensure your account is as safe as possible, UTRUST strongly recommends taking these additional steps:
- Never provide access to your cryptocurrency private keys or passwords to anyone. This includes UTRUST support staff or other payment services. No one should ever ask you for it.
- Keep secure backups of your private keys. This allows you to restore access to your crypto in case of a lost device or other kinds of setbacks;
- Never send transactions to unknown sources or sources. This is one of the main ways that people are scammed out of cryptocurrency. Remember, if it seems too good to be true it probably is.
Note: UTRUST staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer.
Your email address is one of the most important connections between you and your account! Make sure it is secure! https://haveibeenpwned.com/ can be used to see whether your email address has ever been compromised in a 3rd party data breach.
Avoiding Digital Currency Scams / Be aware of Phishing
Phishing sites are malicious websites which imitate an authentic site in order to trick visitors into entering their password.
Be alert for emails pretending to be from UTRUST. This is the most common way customers are compromised. Bookmark important websites (UTRUST, email, banks, etc). Only visit sites from those bookmarks to ensure that you are visiting the real UTRUST homepage. Avoid clicking links or opening attachments in emails.
- Pay attention to grammatical errors in email or on websites. Scammers rarely take the time to proofread properly.
- Watch out for emails saying an individual has sent you money. This usually links you to a pop-up which may take money from your account. If you aren’t careful it’s easy to send money from your account.
- You should also be careful of emails from people you know. Their email may have been compromised and could contain malicious content.
- Do regular scans using antivirus software. Scammers will often use malware to directly target individuals.
In some cases, scammers will even have an active support for a while before closing off contact and disappearing with all the funds. As a general precaution, limit your contact with new or relatively unknown organizations. As with learning about cryptocurrencies or new companies, it is important to do independent research to keep yourself safe.
How to Report Phishing Sites
If you believe you've encountered a phishing site, please contact us at email@example.com.
Our security team will investigate your submission and work towards shutting down the malicious site you have encountered as soon as possible.Thank you for helping everyone stay safe from phishing!