If you and the merchant reach an agreement on the refund, the merchant will initiate the process and you will receive the agreed amount of the payment. The transaction, mining, and network fees will be subtracted from the final amount. The refund amount is transferred in crypto and corresponds to the agreed amount in fiat, converted using the exchange rate fixed at the time you provided the refund address.
The merchant is liable for the amount Utrust will reimburse you. Please keep in mind that Utrust is not obliged to reimburse the fees or any other costs associated with the transaction.
Please note that for every payment exception (underpayment, overpayment, payment detected after order expiration, and order cancelation), the total refund amount equals the exact amount received in cryptocurrency.