Recommended Account Security Practices
Keeping customers safe is Utrust’s top priority. We understand that global financial transfers and new payment systems can be risky, especially when parties are anonymous.
As a proactive measure, we encourage customers to check the following on their accounts:
- Make sure that your email address is receiving all Utrust communications and notifications. This is your main point of contact with Utrust so it is important to double check.
- Enable 2FA (two-factor authentication) as an extra security layer. It is also necessary to make sure that it is updated and functioning. To learn more about two-factor authentication check What is 2-factor Authentication (2FA)?.
- Watch out for phishing emails. Fake emails are one of the most common ways to be compromised. Never trust emails that ask for personal information. No one from Utrust will ever ask you to send funds to a given address.
- Double check all URLs after clicking a link sent to your email. Hackers often send emails with phony links that do not send you to the page indicated in the email.
To ensure your account is as safe as possible, Utrust recommends taking these additional steps:
- Never provide access to your cryptocurrency private keys or passwords to anyone. Utrust support team or payment services will never ask you for this information.
- Keep secure backups of your private keys. This allows you to restore access to your crypto in case you lose your device.
- Never send transactions to unknown sources. This is one of the main ways that people are scammed out of cryptocurrency. Remember, if it seems too good to be true it probably is.
We have said this before, but it is important to reiterate: Utrust staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer. To learn more about phishing go to Avoiding Digital Currency Scams / Be aware of Phishing.
Your email address is one of the most important connections between you and your account. Make sure it is secure. This website - https://haveibeenpwned.com/ - is a fantastic tool which can be used to see whether your email address has ever been compromised in a third party data breach. We also recommend you to enable 2FA on your email account.
Read the Utrust medium article if you would like to know more about How to be on the safe side with crypto.