Updated 1 week ago by Team Support

Underpayments occur when the buyer sends less than the full amount required to mark the order as paid. Since the order is not fully paid or complete, the funds are not sent to the merchant. The buyer is able to request a refund of the partial payment during the payment process directly from the displayed payment notification.

For 24 hours, UTRUST keeps monitoring the blockchain in an attempt to detect the transaction. All the transactions detected after the order expiration and within 24 hours will be marked as “expired” and refunded together.

UTRUST will send an email notification to the buyer explaining the refund process details and asking to provide the address to where UTRUST can send the refund.

Once the refund is completed, UTRUST will inform the merchant.  UTRUST will send an email notification to the buyer confirming the refund.

To know more, check our Refund Policy.

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